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From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Life-Long Fans
JON PICOULT
| $35.95
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 English book |
 Feuilleter
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Upon order : 2 to 4 weeks
INFORMATION
Your package will leave our warehouse within 10 to 20 days, excluding weekends and legal holidays. The delivery date will depend upon delivery by post, according to the destination distance. Deliveries within Quebec usually take from one to three days.
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From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Life-Long Fans
by
PICOULT, JON
| Centre les Rivières |
4225, boulevard des Forges local P13
Trois-Rivières
G8Y 1W2 |
819-376-7227 |
0 |
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| Chicoutimi |
1120, boulevard Talbot
Chicoutimi
G7H 7R2 |
418-698-1586 |
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9.00 AM to 9.00 PM
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9.00 AM to 9 PM
Sat
9 AM to 6 PM
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10 AM to 6 PM |
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| St-Romuald |
1238 rue de la Concorde
Saint-Romuald
G6W 0M7 |
418-903-1095 |
0 |
Not
avalaible |
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| Jean-Talon |
250 Jean Talon Est
Montréal
H2R 1S7 |
438-387-1091 |
0 |
Not
avalaible |
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| Lebourgneuf |
1580 boul. Lebourgneuf
Québec
G2K 2M4 |
418-380-8118 |
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9.00 AM to 9.00 PM
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9.00 AM to 9 PM
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9 AM to 6 PM
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10 AM to 6 PM |
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| Place des Arts |
1501 rue Jeanne-Mance
Montréal
H2X 1Z8 |
514-281-0367 |
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| Carrefour Angrignon |
7077, Boul. Newman local 00120
Ville Lasalle
H8N 1X1 |
514-365-2587 |
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| Avenue du Parc |
5117, avenue du Parc
Montreal
H2V 4G3 |
514-276-7651 |
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| Beauport |
3333 rue du Carrefour local 158
Québec
G1C 5R9 |
581-742-3200 |
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| Saint-Bruno |
205 boulevard des Promenades
St-Bruno de Montarville
J3V 5K3 |
450-653-0546 |
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| Brossard |
6925, boul. Taschereau
Brossard
J4Z 1A7 |
450-443-5350 |
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| Centre Laval |
1600, boul. le Corbusier #109
Laval
H7S 1Y9 |
450-682-2587 |
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| Champigny Saint-Denis |
4380, rue St-Denis
Montréal
H2J 2L1 |
514-844-2587 |
0 |
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| Complexe Desjardins |
C.P. 393 150, rue Ste-Cath.O - local #113
Montréal
H5B 1B5 |
514-288-4844 |
0 |
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| Vaudreuil-Dorion |
54, Blvd De la Cité des Jeunes Local 100
Vaudreuil-Dorion
J7V 9L5 |
450-218-0571 |
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| Plaza St-Hubert |
6255 rue Saint-Hubert
Montréal
H2S 2L9 |
514-288-0952 |
0 |
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| Boisbriand |
3220 Av. des Grandes Tourelles, Faubourg Boisbriand
Boisbriand, QC
J7H 0A2 |
579-979-6888 |
0 |
Opening
hours |
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| Fleury |
1691, rue Fleury Est
Montréal
H2C 1T1 |
514-384-9920 |
0 |
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| Gatineau |
1100, Boul. Maloney Ouest
Gatineau
J8T 6G3 |
819-243-9700 |
0 |
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| Place Longueuil |
825 rue Saint-Laurent Ouest Local : 144
Longueuill, QC
J4K 2V1 |
579-881-1402 |
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| Granby |
50-2 rue Simonds Nord
Granby
J2J 2L1 |
450-375-0699 |
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| Saint-Jérome |
900, boul. Grignon local # 60
St-Jérôme
J7Y 3S7 |
450-432-9100 |
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| Pointe-Claire |
6815, Route Transcanadienne, Local C001
Pointe-Claire
H9R 1C4 |
514-782-1222 |
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| Rosemère |
382 boul. Labelle
Rosemère
J7A 3R8 |
450-434-0202 |
0 |
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| Carrefour Laval |
3035 Boulevard Le Carrefour Local SR24B
Laval
H7T 1C8 |
450-681-3032 |
0 |
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| Drummondville |
520 boul Saint-Joseph
Drummondville
J2C 2B8 |
819-850-2000 |
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| St-Georges de Beauce |
8540, Boulevard Lacroix
St-Georges de Beauce
G5Y 2B5 |
418-227-3182 |
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| Côte-des-Neiges |
5252, chemin Côte-des-Neiges
Montréal
H3T 1X8 |
514-342-1515 |
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| Repentigny |
100 Boul. Brien Ouest, local 158b
Repentigny
J6A 5N4 |
450-932-6892 |
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d'ouverture |
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| Trois-Rivières |
3275, Boul des Récollets
Trois-Rivières
G9A 6M1 |
819-840-2624 |
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| Centre Rockland |
2305 Chemin Rockland
Mont-Royal
H3P 3E9 |
514-543-5221 |
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Mo Tue Wed
9.00 AM to 9.00 PM
Thu Fr
9.00 AM to 9 PM
Sat
9 AM to 6 PM
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10 AM to 6 PM |
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| Place du Royaume |
1401 boulevard Talbot local #170
Chicoutimi
G7H 5N6 |
581-654-1127 |
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| Carrefour l'Estrie |
3050, boul. Portland - local N-11
Sherbrooke
J1L 1K1 |
819-569-9957 |
0 |
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| St-Jean-sur-Richelieu |
927 Boulevard Séminaire Nord
Montréal
J3A 1B5 |
579-381-1110 |
0 |
Not
avalaible |
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| Sorel |
450, boul. Poliquin - Local 102
Sorel
J3P 7R5 |
450-746-8771 |
0 |
Opening
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| Les Galeries de Terrebonne |
1185, boul. Moody Local 081
Terrebonne
J6W 3Z5 |
450-492-1011 |
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| Lévis |
1200 Alphonse-Desjardins #0120
Lévis
G6V 6Y8 |
418-837-5538 |
0 |
Opening
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| Galeries d Anjou |
7999, boul. Les Galeries d'Anjou
Ville d'Anjou
H1M 1W6 |
514-353-2353 |
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Opening
hours |
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| Victoriaville |
1111, boul. Jutras Est - Local 1
Victoriaville
G6S 1C1 |
819-357-4878 |
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Opening
hours |
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| Place Ville Marie |
1 Place Ville-Marie, local 11170
Montréal, QC
H3B 2C4 |
514-552-9649 |
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Opening
hours |
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LEARN MORE
Summary
Stop satisfying your customers – and start impressing them – using the strategies of Apple, Costco, Disney, and other industry dominators.
If you’re aspiring to satisfy your customers, then you’re aspiring to mediocrity. That’s the fascinating premise of From Impressed to Obsessed, a book that will fundamentally change how you think about creating a successful, beloved business.
Renowned customer experience expert Jon Picoult takes you on a mesmerizing journey, showing how customer loyalty is as much about shaping people’s memories as it is about shaping their experiences.
Through captivating stories and studies, Picoult explains the 12 breakthrough, psychology-based strategies that successful companies use to impress customers, so they then become obsessed with the business’ products and services, and encourage others to do the same.
Filled with actionable examples, you’ll see how you can immediately apply these principles to turn more sales prospects into customers, and more customers into raving fans. Picoult even demonstrates how leaders can use the very same principles to strengthen employee engagement.
Turn your business’ customer experience into its greatest competitive advantage, by applying the simple but profound lessons in From Obsessed to Impressed.
Details
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Price:
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$35.95
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Category:
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Author:
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JON PICOULT
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Title:
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From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Life-Long Fans
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Release date:
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12 October 2021
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Editor:
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MCGRAW-HILL
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Subject:
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CONSOMMATION
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ISBN:
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9781264258789 (126425878X)
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Renaud-Bray Reference:
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16872096
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Item nb:
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3473318
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From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Life-Long Fans
,
PICOULT, JON
©
MCGRAW-HILL
2021
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