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$38.00
Every leader is different; there is no one-size-fits-all solution that someone can copy. Leaders are human, with different personalities, personal preferences, and styles of communication, meaning ... » Read more...
LAURENCE KING PUBLISHING
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October 2022
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Upon order :
2 to 4 weeks
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$24.99
An “eye-opening” (Kirkus Reviews) and timely exploration of how our food—from where it’s grown to how we buy it—is in the midst of a transformation, showing how this is our chance to do better, for... » Read more...
SIMON & SCHUSTER
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January 2023
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Upon order :
2 to 4 weeks
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$39.99
There is no customer success without customer education.
Most companies are great at selling outcomes but not so great at teaching customers how to achieve those outcomes. Yet the data shows tha... » Read more...
SKYHORSE PUBLISHING
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April 2023
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Upon order :
2 to 4 weeks
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$55.00
Design Character explores the values, ethics, and motivations behind every designer, helping the reader to navigate introspection and find out how their morals and situated within the world of desi... » Read more...
LAURENCE KING PUBLISHING
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April 2023
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Upon order :
2 to 4 weeks
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$37.00
The essential guide to creating a successful organization by making things easier, better and more straightforward for your customers.
Across all sectors, organizations' fixation with functional... » Read more...
BLOOMSBURY
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April 2023
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Upon order :
2 to 4 weeks
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$32.00
Superfans aren't just for pop stars and NBA teams.
What if your customers loved your brand the way Swifties love Taylor or Drake loves the Raptors? What if they came back again and again. . .and... » Read more...
PAGE TWO BOOKS
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January 2023
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Upon order :
2 to 4 weeks
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$33.99
Deliver maximum value to customers and clients with this blueprint to customer success
In The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers, customer ... » Read more...
WILEY JOHN & SONS
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April 2022
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Upon order :
2 to 4 weeks
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$37.00
In an era of corporate overreach when consumers have never been more vulnerable to digital surveillance, unsafe food, and dangerously faulty products, the president and CEO of Consumer Reports give... » Read more...
PUBLIC AFFAIRS
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September 2022
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Upon order :
2 to 4 weeks
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$36.95
How “nudges” by government can empower citizens without manipulating their preferences or exploiting their biases.
We’re all familiar with the idea of “nudging”—using behavioral mechanisms to en... » Read more...
MIT PRESS
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October 2022
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Upon order :
2 to 4 weeks
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$33.95
The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the ag... » Read more...
BERRETT-KOEHLER PUBLISHER
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November 2022
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Upon order :
2 to 4 weeks
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