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38,00 $
Every leader is different; there is no one-size-fits-all solution that someone can copy. Leaders are human, with different personalities, personal preferences, and styles of communication, meaning ... » Lire la suite...
LAURENCE KING PUBLISHING
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octobre 2022
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Sur commande :
2 à 4 semaines
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24,99 $
An “eye-opening” (Kirkus Reviews) and timely exploration of how our food—from where it’s grown to how we buy it—is in the midst of a transformation, showing how this is our chance to do better, for... » Lire la suite...
SIMON & SCHUSTER
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janvier 2023
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Sur commande :
2 à 4 semaines
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39,99 $
There is no customer success without customer education.
Most companies are great at selling outcomes but not so great at teaching customers how to achieve those outcomes. Yet the data shows tha... » Lire la suite...
SKYHORSE PUBLISHING
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avril 2023
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Sur commande :
2 à 4 semaines
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55,00 $
Design Character explores the values, ethics, and motivations behind every designer, helping the reader to navigate introspection and find out how their morals and situated within the world of desi... » Lire la suite...
LAURENCE KING PUBLISHING
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avril 2023
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Sur commande :
2 à 4 semaines
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37,00 $
The essential guide to creating a successful organization by making things easier, better and more straightforward for your customers.
Across all sectors, organizations' fixation with functional... » Lire la suite...
BLOOMSBURY
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avril 2023
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Sur commande :
2 à 4 semaines
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32,00 $
Superfans aren't just for pop stars and NBA teams.
What if your customers loved your brand the way Swifties love Taylor or Drake loves the Raptors? What if they came back again and again. . .and... » Lire la suite...
PAGE TWO BOOKS
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janvier 2023
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Sur commande :
2 à 4 semaines
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33,99 $
Deliver maximum value to customers and clients with this blueprint to customer success
In The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers, customer ... » Lire la suite...
WILEY JOHN & SONS
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avril 2022
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Sur commande :
2 à 4 semaines
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37,00 $
In an era of corporate overreach when consumers have never been more vulnerable to digital surveillance, unsafe food, and dangerously faulty products, the president and CEO of Consumer Reports give... » Lire la suite...
PUBLIC AFFAIRS
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septembre 2022
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Sur commande :
2 à 4 semaines
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36,95 $
How “nudges” by government can empower citizens without manipulating their preferences or exploiting their biases.
We’re all familiar with the idea of “nudging”—using behavioral mechanisms to en... » Lire la suite...
MIT PRESS
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octobre 2022
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Sur commande :
2 à 4 semaines
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33,95 $
The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the ag... » Lire la suite...
BERRETT-KOEHLER PUBLISHER
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novembre 2022
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Sur commande :
2 à 4 semaines
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