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55,00 $
Design Character explores the values, ethics, and motivations behind every designer, helping the reader to navigate introspection and find out how their morals and situated within the world of desi... » Lire la suite...
LAURENCE KING PUBLISHING
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avril 2023
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Sur commande :
2 à 4 semaines
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37,00 $
The essential guide to creating a successful organization by making things easier, better and more straightforward for your customers.
Across all sectors, organizations' fixation with functional... » Lire la suite...
BLOOMSBURY
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avril 2023
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Sur commande :
2 à 4 semaines
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32,00 $
Superfans aren't just for pop stars and NBA teams.
What if your customers loved your brand the way Swifties love Taylor or Drake loves the Raptors? What if they came back again and again. . .and... » Lire la suite...
PAGE TWO BOOKS
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janvier 2023
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Sur commande :
2 à 4 semaines
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33,99 $
Deliver maximum value to customers and clients with this blueprint to customer success
In The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers, customer ... » Lire la suite...
WILEY JOHN & SONS
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avril 2022
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Sur commande :
2 à 4 semaines
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37,00 $
In an era of corporate overreach when consumers have never been more vulnerable to digital surveillance, unsafe food, and dangerously faulty products, the president and CEO of Consumer Reports give... » Lire la suite...
PUBLIC AFFAIRS
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septembre 2022
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Sur commande :
2 à 4 semaines
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36,95 $
How “nudges” by government can empower citizens without manipulating their preferences or exploiting their biases.
We’re all familiar with the idea of “nudging”—using behavioral mechanisms to en... » Lire la suite...
MIT PRESS
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octobre 2022
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Sur commande :
2 à 4 semaines
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33,95 $
The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the ag... » Lire la suite...
BERRETT-KOEHLER PUBLISHER
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novembre 2022
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Sur commande :
2 à 4 semaines
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29,95 $
Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme... » Lire la suite...
BERRETT-KOEHLER PUBLISHER
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novembre 2022
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Sur commande :
2 à 4 semaines
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28,95 $
Un guide pour s'habiller de manière éco-responsable en s'intéressant aux tissus, aux labels, aux achats d'occasion ou encore à la location d'habits. Avec des conseils pour trier et organiser son dr... » Lire la suite...
ARTEMIS
|
mars 2023
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En stock :
Habituellement expédié en 3 à 5 jours.
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44,95 $
Pour un dressing en accord avec votre style et vos valeurs . Mieux consommer est devenu essentiel pour l'acheteur qui questionne de plus en plus la qualité de ses ... » Lire la suite...
EYROLLES
|
septembre 2022
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En stock :
Habituellement expédié en 3 à 5 jours.
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22,99 $
Named a Best Book of the Year by New York Post!
From one of our most innovative and celebrated authors, the definitive take on the wildest story of the year— the David-vs.-Goliath GameStop short... » Lire la suite...
GRAND CENTRAL PUBLISHING
|
mai 2022
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Sur commande :
2 à 4 semaines
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24,99 $
One of the most important questions for any business is: how much should I charge?
Economics has an easy answer - just look at where demand and supply meet.
Unfortunately, this easy answer is... » Lire la suite...
HODDER & STOUGHTON
|
juillet 2022
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Sur commande :
2 à 4 semaines
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19,99 $
Customer service is vital to a profitable business. Learn why customer service can make you more profit, win you more customers, and get your existing customers to spend more. This book takes you s... » Lire la suite...
HODDER & STOUGHTON
|
mai 2022
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Sur commande :
2 à 4 semaines
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29,95 $
À mi-chemin entre le récit et le guide pratique, La méthode Y est un essai qui explore la consommation, la surconsommation et la déconsommation. Que symbolisent tous ces objets dont on choisit de s... » Lire la suite...
CARDINAL
|
avril 2022
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En stock :
Expédié en 48 heures.
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24,99 $
This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.
Whether you’re selling to consumers or business-to-business (B2B), perfection in the... » Lire la suite...
HARPER COLLINS
|
mars 2022
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Sur commande :
2 à 4 semaines
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33,50 $
The highly collectible world of lost universes gets a brand-new specially focused edition of The Overstreet Comic Book Price Guide that also serves as a Photo-Journal of all the books listed. From ... » Lire la suite...
IMAGE COMICS
|
novembre 2021
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Sur commande :
2 à 4 semaines
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34,99 $
An insightful discussion and practical guide on how to put customers back into the center of your business model
With so many digital experiences touching our lives?and businesses?it’s understan... » Lire la suite...
WILEY JOHN & SONS
|
février 2022
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Sur commande :
2 à 4 semaines
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40,99 $
Igniting business growth through UX
In an increasingly digital world, users are rewarding products and services that provide them with a good experience and punishing those that don’t ? with th... » Lire la suite...
WILEY JOHN & SONS
|
mars 2022
|
Sur commande :
2 à 4 semaines
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35,99 $
Digital Customer Service is the new standard for creating a 5-star customer experience
As much as technology has improved our lives, for many people customer service experiences remain unnecessa... » Lire la suite...
WILEY JOHN & SONS
|
août 2021
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Sur commande :
2 à 4 semaines
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36,00 $
An entertaining and timely exploration of how our food—from where it’s grown to how we buy it—is in the midst of a transformation, showing how this is our chance to do better, for us, for our child... » Lire la suite...
SIMON & SCHUSTER
|
janvier 2022
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Sur commande :
2 à 4 semaines
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47,00 $
"A carefully researched work of intellectual history, and an urgently needed political analysis." --Jane Mayer
“[A] scorching indictment of free market fundamentalism … and how we can change, be... » Lire la suite...
BLOOMSBURY
|
février 2022
|
Sur commande :
2 à 4 semaines
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37,00 $
Want to accelerate your sales? Stop selling, and start connecting.
Today's buyers are inundated with sales pitches coming at them from websites, peer reviews, social media, and email blasts. Is ... » Lire la suite...
PAGE TWO BOOKS
|
avril 2022
|
Sur commande :
2 à 4 semaines
|
|
|
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34,00 $
Customer service is a lot like dancing. You can sit on the sidelines, go through the motions, or take the time to learn. This book will give you the moves to stand out.
Chris Lynam left a passio... » Lire la suite...
POST HILL PRESS
|
février 2022
|
Sur commande :
2 à 4 semaines
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36,95 $
Zéro déchet, zéro pression . Guide décomplexé d'éco-consommation . Consommer autrement, moins polluer, réduire ses déchets sont de nobles causes. Mais vou... » Lire la suite...
JOUVENCE
|
février 2022
|
En stock :
Habituellement expédié en 3 à 5 jours.
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25,95 $
Coffret contenant un livre kakebo pour tenir les comptes au jour le jour et avancer sur le chemin de la fortune ainsi qu'un mug avec son couvercle en forme de maneki neko, chat porte-bonheur et gag... » Lire la suite...
HACHETTE PRATIQUE
|
février 2022
|
|
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