These conditions apply to all sales made over the Internet via the www.renaud-bray.com website or through the Librairie Renaud-Bray inc. Order Department

1. Orders

You can place your orders:

- over the Internet:    www.renaud-bray.com
- by e-mail:   sad@renaud-bray.com
- by telephone:         514-342-2815
                              1-888-746-2283 (toll-free)
- by fax:                  514-788-1453
- by mail:
Librairie Renaud-Bray Order Department
C. P. 270, Succ. Saint-Michel
Montréal QC  H2A 3N1
Canada

2. Availability of items

All orders are filled at our Internet warehouse. The 200,000 products that we have in stock are generally shipped within 24 hours. Books that we do not keep in stock can generally be ordered, and are shipped within a period of two to three weeks. However, Renaud-Bray cannot be held liable for failing to meet posted delivery times.

If a supplier informs us that an item that has been ordered is no longer available, the customer will receive a notice to that effect by e-mail.

3. Price

Prices that are posted on the www.renaud-bray.com website are in Canadian dollars, and do not include taxes or delivery charges. Books are sold in compliance with the provisions of the Act respecting the development of Québec firms in the book industry . The price is payable in full in a single payment at the time when the order is placed. All orders are payable in Canadian dollars. For delivery outside of Canada, all customs, duties, and local taxes are the responsibility of the recipient.

4. Delivery charges

Delivery charges include preparation and packaging fees, along with postage. They are determined based on the delivery address, the number of items ordered, and the total value of the order before taxes and delivery charges. Customers cannot combine orders in order to benefit from a reduction in delivery charges under any circumstances.

5. Payment

Orders that are placed via the www.renaud-bray.com website must be paid for by credit card. We accept VISA, MASTERCARD, and AMERICAN EXPRESS. Orders that are placed by mail or by telephone may be paid for by money order.

6. Delivery times

A period of one day must be allowed for processing products that are in stock in our warehouse, and an average of three days must be allowed for a delivery inside Québec. Renaud-Bray cannot be held liable for a delay in delivery resulting from a shortage of stock or caused by the carrier under any circumstances.

7. Product returns

Items that are sold by Renaud-Bray.com are new and guaranteed to be without defect. If an item is found to be defective, or does not correspond to what was ordered, Renaud-Bray undertakes to exchange or refund it, including delivery charges, within 10 days following the delivery date, on the condition that it is accompanied by the delivery notice or a copy of the Renaud-Bray.com invoice.

In order to return an item, the customer must visit one of the 24 Renaud-Bray locations, where personnel will process the exchange or refund. A customer who cannot travel to the location must call the Renaud-Bray Order Department in order to take the appropriate steps.

A customer who would like to return a product that was purchased on Renaud-Bray.com for another reason may choose between a credit note or a refund. The exchange must take place within 10 days following delivery. If the item is not defective, the return will be subject to a 10% administration fee, and delivery charges will not be refunded. If the customer benefited from free delivery, the administration fee will be increased to 20% of the sales price of the returned item.

8. Digital products

Customers can download digital products purchased on the www.renaud-bray.com site as soon as the transaction has been accepted. The number of authorized downloads and number of devices upon which a given digital file may be installed may vary without prior notice, according to the distributor and publisher. 

The digital files acquired are works produced by the authors and are therefore protected by the Copyright Act. According to the law, digital files can be purchased solely for personal, private and non-commercial use. Any reproduction, collective use, resale or rent is strictly forbidden and can be subject to legal proceedings.

No exchange, credit or reimbursement can be accepted once a sales transaction of a digital product has been confirmed. In no instance will Renaud-Bray be held responsible for any compatibility issues between a digital product and an electronic appliance, except in cases when the product description displayed is seen to be invalid.

9. Subscriptions

Magazine subscriptions purchased on the www.renaud-bray.com site are processed by ExpressMag. For any problems or questions related to a subscription, customers are asked to contact the service provider directly, at 1-800-363-1310

No exchange, credit or reimbursement can be accepted once a subscription sales transaction has been confirmed.