LIVRES NUMÉRIQUESJEUNESSEBÉBÉJEUX, JOUETSPAPETERIECADEAUXDIVERTISSEMENT


Message Important
Le site sera temporairement en maintenance, pour une mise à jour. Ceci afin de mieux vous servir.
Heure de maintenance prévue : 10:30 pm

Important message
The site will be busy updating the store for you and will be back shortly.
Scheduled maintenance : 10:30 pm
The Ultimate question 2.0 N. ed. - FRED REICHHELD - ROB MARKEY

The Ultimate question 2.0 N. ed.

FRED REICHHELD
ROB MARKEY

 
27,95 $

Livre en anglais
Feuilleter Feuilleter
Non disponible
Ajouter à ma liste de souhaits
Non disponible en succursale
EN SAVOIR PLUS Résumé

In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth.

You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power.

In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld:

• Defines the fundamental concept of Net Promoter, explaining its connection to your company’s growth and sustained success
• Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers
• Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business

Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.

Détails
Prix : 27,95 $
Catégorie :
Auteur :  FRED REICHHELD
ROB MARKEY
Titre : The Ultimate question 2.0 N. ed.
Date de parution : décembre 2011
Éditeur : HARVARD BUSINESS SCHOOL PRESS
Sujet : MARKETING
ISBN : 9781422173350 (1422173356)
Référence Renaud-Bray : 265515454
No de produit : 1217188

SUGGESTIONS
Suggestions
En as-tu vraiment besoin ? N. éd. MCSWEEN, PIERRE-YVES
14,95 $
7 habitudes de ceux qui réalisent tout ce qu'ils entreprennent(Les) COVEY, STEPHEN R
17,95 $
Elon Musk : l'homme qui va changer le monde VANCE, ASHLEE
32,95 $
The Ultimate question 2.0 N. ed. , REICHHELD, FRED*MARKEY, ROB
© HARVARD BUSINESS SCHOOL PRESS 2011
12 règles pour une vie : un antidote au chaos 20,99 $

Livre numérique
à télécharger


21 leçons pour le XXIe siècle 34,95 $ Quantité : 4
311 article(s) au panier.
Sous-total: 7 785,50 $
Renaud-Bray vous offre
les frais de livraison *
Paris #11 En stock
14,95 $